Comments on: Things I never get used to… http://www.tallinnblog.org/things-i-never-get-used-to/ Find out more about Estonia's capital, its sights of interest and its people Sat, 31 Jul 2010 13:22:19 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: surprised http://www.tallinnblog.org/things-i-never-get-used-to/comment-page-1/#comment-935 surprised Wed, 02 Sep 2009 18:21:13 +0000 http://www.tallinnblog.org/?p=613#comment-935 my question to erik is: why would you wait 45 minutes without approaching them?! if you're unhappy with the way they're doing their job, why not show some initiative? my question to erik is: why would you wait 45 minutes without approaching them?! if you’re unhappy with the way they’re doing their job, why not show some initiative?

]]> By: Ben http://www.tallinnblog.org/things-i-never-get-used-to/comment-page-1/#comment-420 Ben Wed, 26 Nov 2008 11:05:43 +0000 http://www.tallinnblog.org/?p=613#comment-420 hm ... What could be the reasons for bad service in Estonia? - when dealing with employees or business partners you easily bump into people with find the attitude: "hey, before I do anything or a bit more, you need to pay me far more. In the US by the way people with my qualification earn 4000 $ a month." Well, doesn't it usually work like this that the party that renders a service (as employee or service provider) FIRST needs to do a good job and AFTER it is rewarded? Bottomline, I see an upside- down view of how reciprocity works as one reason for bad service. - Effects of Soviet Union. In Soviet Union nobody really cared how well you did something, since everything belonged to the state. "Taking away" from the state was considered a normal attitude as I have heard. Bottomline, "I don't care" attitude form Soviet Union. - Too small population. Let's face it - Estonia has too few inhabitants to strongly promote professionalism through mere availability of work force and competition within. - Easy available credit. Through a deadly spiral this led to an increase in salaries without the necessary increase in productivity. hm … What could be the reasons for bad service in Estonia?

- when dealing with employees or business partners you easily bump into people with find the attitude: “hey, before I do anything or a bit more, you need to pay me far more. In the US by the way people with my qualification earn 4000 $ a month.” Well, doesn’t it usually work like this that the party that renders a service (as employee or service provider) FIRST needs to do a good job and AFTER it is rewarded?

Bottomline, I see an upside- down view of how reciprocity works as one reason for bad service.

- Effects of Soviet Union. In Soviet Union nobody really cared how well you did something, since everything belonged to the state. “Taking away” from the state was considered a normal attitude as I have heard.

Bottomline, “I don’t care” attitude form Soviet Union.

- Too small population. Let’s face it - Estonia has too few inhabitants to strongly promote professionalism through mere availability of work force and competition within.

- Easy available credit. Through a deadly spiral this led to an increase in salaries without the necessary increase in productivity.

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